Returns & Refunds

Refund & Return Policy

Last updated: September 1, 2026

We want you to feel confident shopping with homesortco. If you have a problem with an order or would like us to review a return request, please contact us within 30 days of delivery.

Contact us before sending anything back

Please contact us through our Contact page before returning any item. Because orders may be fulfilled through partner fulfillment locations, the address shown on a shipping label may not be an authorized return address. Do not send a package back unless we have provided return instructions and confirmed the destination.

How we may resolve an issue

Depending on the product, the reason for the request, and the circumstances of the order, an approved resolution may include a replacement, a refund, or return instructions. A physical return is not required or available in every case.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. After review, we may provide a replacement, refund, or another appropriate resolution.

Change-of-mind requests

If you no longer want an item, contact us within 30 days of delivery and we will review the request. Approval is not automatic and may depend on the product's condition, fulfillment source, and whether an authorized return route is available. If a physical return is approved for a change-of-mind request, return shipping costs may be the customer's responsibility.

Items that may not qualify

Requests may be declined for items that have been used, altered, damaged after delivery, returned without authorization, or are otherwise not suitable for resale. Gift cards, final-sale items, personalized or custom-made products, and items subject to hygiene or safety restrictions may also be excluded where applicable.

Refunds

When a refund is approved, it will be issued to the original payment method unless another method is required by law. Your bank, card issuer, or payment provider may require additional time to post the refund after it is issued.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to help before fulfillment begins, but cancellation cannot be guaranteed once an order is processing or has shipped.

This policy does not limit any rights you may have under applicable consumer-protection law.